Shipping Policy
Return policy
Thank you for choosing us! We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy.
Return Conditions
- Returns are accepted within 30 days of the purchase date.
- Items must be unused, in original packaging and in resalable condition to be eligible.
- Proof of purchase is required for all returns.
How to Return an Item
- Contact us at support@toylovo.com to initiate the return process.
- Carefully pack the item in its original packaging.
- Include proof of purchase.
- Ship the item to the return address we provide.
Refunds
- Once the returned item is received and inspected, your refund will be processed.
- Refunds will be made to the original payment method.
Non-Returnable Items
- Gift cards, promotional items or products marked as non-returnable cannot be returned.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order for a replacement or full refund.
Contact us
If you have any questions about returns or need further assistance, please do not hesitate to contact our customer service at support@toylovo.com .
We appreciate your trust and are here to help you in any way we can! 😊